I. General

These General Terms and Conditions (hereinafter "GTC") govern the contractual relationship between M2A Facility Management GmbH, operating under the trade name Pilot 100, with registered office at Bürgermeister-Smidt-Str. 116, 28195 Bremen, Germany, registered at the Registergericht Bremen under HRB 40419, USt-ID: DE 369257816 (hereinafter "Seller" or "Company"), and customers of the Seller (hereinafter "Buyer" or "User"). The Buyer is required to read these GTC and agree to them before ordering any goods or subscriptions from the Seller.

These GTC apply to the entire pilot100atpl.com website, the Pilot 100 mobile application (available on the Apple App Store and Google Play, hereinafter "App"), and to all services and products offered and provided by Pilot 100 (hereinafter collectively "goods"). For the avoidance of doubt, "goods" means a service or digital content supplied by the Seller to the Buyer — primarily through access to the Seller's platform via the website or the App, including the bank of 27,000+ ATPL practice questions, study planner, AI-powered performance analytics, practice tests, exam simulations, and flight computer tools.

By completing a purchase of any goods, the Buyer agrees to these GTC.

II. General Information

The Seller shall acknowledge receipt of the Buyer's order without undue delay by means of an email message.

Information about goods and prices presented by the Seller is binding except in cases of obvious error. All displayed prices are final (including VAT where applicable). Other taxes, where applicable, are not included in the displayed prices.

The purchase contract may be entered into in English. The purchase contract (including these GTC) is concluded at the time of receipt of payment by the Seller from the Buyer.

The Seller is entitled to contact the Buyer prior to activation of the subscription — for example, in cases of problems with information received or required from the Buyer's order, or any issues the Seller discovers relating to goods, availability, or pricing. The Buyer may cancel the order, without penalty, prior to activation of the subscription, for a full refund of the purchase price.

Payments are processed securely through Stripe. The Seller does not store the Buyer's payment card details on its own servers. Payment must be made at the time of purchase. The Buyer is solely responsible for entering true, correct, and complete billing and contact details at the time of placing an order, especially with regard to country of residency and VAT status (VAT number if applicable). The Seller does not charge any fees depending on the payment method chosen.

Pilot 100 offers fixed-term subscriptions. The subscription is valid for the duration specified at the time of purchase (e.g., 12 months) and expires automatically at the end of that period. There is no automatic renewal. Access to the Service ends on the expiry date of the subscription without any further action required from the Buyer. If the Buyer wishes to continue using the Service after expiry, a new subscription must be purchased.

III. Delivery of Goods

Pilot 100 supplies digital content only (online access to the platform, question bank, study planner, AI analytics, practice tests, exam simulations, and flight computer tools). Digital content purchased by the Buyer shall be made available to the Buyer immediately after receipt of payment, by means of activating the relevant subscription on the Buyer's account.

If so requested by the Buyer, the Seller shall confirm in writing the extent and duration of the Buyer's rights under the liability for defects, and the manner in which the Buyer may exercise those rights.

IV. Withdrawal and Refund Policy

Pilot 100 voluntarily offers a 14-day money-back guarantee from the date of initial purchase. If the Buyer is not satisfied with the Service, he/she may request a full refund within 14 days by contacting support@pilot100atpl.com.

The Buyer is not required to state a reason for withdrawal. To facilitate processing, the Buyer should include in the withdrawal request: the date of purchase or order/transaction reference number, the email address used at registration, and the bank account or payment method to be used for the refund.

The Seller shall return the full purchase price to the Buyer within 14 days of receiving the withdrawal request, using the same payment method used by the Buyer for the original purchase, unless otherwise agreed.

Refunds after the 14-day period are not available. Partial-period refunds are not provided for mid-cycle cancellations.

Digital Content Exception. Under Article 16(m) of the EU Consumer Rights Directive (2011/83/EU), as implemented in German law, the statutory right of withdrawal does not apply to contracts for the supply of digital content not supplied on a tangible medium if performance has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal is thereby lost. By clicking the payment button to complete the purchase, the Buyer expressly consents to immediate access to the digital content and acknowledges that the statutory right of withdrawal ceases to apply once the subscription is activated. This consent is clearly communicated to the Buyer on the order summary page immediately before payment is processed. Notwithstanding the foregoing, Pilot 100 voluntarily grants the 14-day money-back guarantee described above as a courtesy to its customers, regardless of the above.

The Seller shall acknowledge receipt of a withdrawal request without undue delay by email.

V. Liability for Defects

The Seller's liability for defects in digital content and digital services is governed by the statutory provisions applicable to digital products under §§ 327 et seq. BGB, as implemented in accordance with Directive (EU) 2019/770 on contracts for the supply of digital content and digital services.

The Seller shall be responsible for defects in the goods — for example, if the digital content does not have the agreed or objectively required features, the Service is inaccessible or significantly impaired, or the access provided does not correspond to the legal, contractual, or pre-contractual conditions.

Where a defect exists, the Buyer's primary remedy is subsequent performance — the Seller shall remedy the defect or provide a defect-free version of the affected digital content within a reasonable period of time and without significant inconvenience to the Buyer. If subsequent performance fails, is refused, or cannot be provided within a reasonable time, the Buyer is entitled to:

• a reasonable reduction of the subscription price; or
• termination of the contract (with a refund of the proportionate unused subscription value), provided the defect is not minor.

Pilot 100 commits to providing necessary security and functional updates to the digital content and Service throughout the subscription period, in accordance with §327f BGB.

Pilot 100 does not guarantee that the content (questions, explanations, study materials) is entirely error-free. While the Seller strives for accuracy, question content and explanations may contain inaccuracies. The Buyer should always cross-reference with official study materials and follow his/her national aviation authority's guidelines and approved training syllabus.

VI. Buyer's Rights from Liability for Defects and Warranty

The Buyer's rights arising from defects in digital content are governed by §§ 327 et seq. BGB. The Seller is liable for defects that exist at the time of supply of the digital content or, in the case of a continuous subscription, that occur or become apparent during the subscription period.

The Buyer is entitled to assert defect claims against the Seller within the statutory limitation period. The primary remedy is subsequent performance (remedying the defect). If the Seller fails to remedy the defect within a reasonable timeframe, the Buyer may claim a price reduction or, where the defect is not minor, terminate the contract.

The Seller is not required to meet a Buyer's claim if the Seller proves that the Buyer was aware of the defect before the commencement of the subscription, or that the defect was caused by the Buyer's own technical environment or actions.

VII. Claim Settlement

The Buyer is required to notify the Seller of defects (a "complaint") without undue delay after their discovery, by writing to support@pilot100atpl.com. The notification should include: the Buyer's contact information, a description of the defect, and the Buyer's choice of remedy under Sections V and VI.

The Seller shall, immediately and no later than within three (3) working days, decide on the complaint or determine that an expert opinion is required, and shall notify the Buyer accordingly. The Seller shall settle the complaint, including removal of defects, without undue delay and at the latest within 30 days, unless otherwise agreed with the Buyer.

If the Seller refuses to remove the defect, the Buyer is entitled to require a reasonable reduction of the purchase price or to withdraw from the contract.

VIII. Privacy and Data Protection

Personal Data Security

The Seller recognizes the importance of protecting the Buyer's privacy. Any registration, personal, or other information the Buyer shares with the Seller is securely managed and safeguarded. All personal data is transmitted and stored using industry-standard encryption. Access to user data is restricted to authorized personnel only. All electronic personal data is stored on infrastructure with data residency in EU regions, protected by appropriate access controls.

Payments and Financial Data

No personal financial information (such as credit card numbers) is stored or handled by the Seller. All payments made through the Pilot 100 platform are processed directly by Stripe (a PCI-DSS compliant payment processor). The Seller retains only transaction references, amounts, and billing address for record-keeping purposes.

GDPR — Declaration on Personal Data Processing

A detailed Declaration on the processing of personal data under Regulation (EU) 2016/679 (GDPR) is available as a separate document on the pilot100atpl.com website. For any queries about personal data processing, contact: support@pilot100atpl.com. See also our Privacy Policy.

IX. Registration and Account Use

To use the Service, the User must be at least 18 years of age, provide accurate and complete registration information, verify his/her email address, and maintain the security and confidentiality of his/her login credentials.

Registration is valid for a single user only. The User is responsible for maintaining the confidentiality of the username and password, and is fully responsible for all activities that occur under his/her account. The User shall notify the Seller immediately at support@pilot100atpl.com upon suspecting unauthorized access.

The Seller does not permit any of the following:

• sharing of username and password with any other person;
• making a single username and password available to multiple users on a network;
• sharing of subscription access with others.

The Seller's systems use automated detection of password sharing and abnormal usage patterns. Where such activity is detected, the Seller will notify the User and provide an opportunity to respond within 48 hours before any account suspension or termination is imposed. Intentional and confirmed violations will be grounds for account termination. Where termination results from a confirmed, intentional violation of this section, no refund shall be due for any remaining subscription period.

X. Platform Access

Pilot 100 is accessible via two official channels: (1) the web-based platform at pilot100atpl.com, accessible through any standard web browser; and (2) the Pilot 100 mobile application, available for download on the Apple App Store (iOS) and Google Play (Android).

All subscriptions are purchased exclusively through the website (pilot100atpl.com) via Stripe. The App is a companion access tool — it does not offer in-app purchases or subscription sign-up. To use the App, the User must log in using account credentials created on the website.

App Store and Google Play terms: Downloading the App from the Apple App Store or Google Play is also subject to the respective terms and conditions of Apple Inc. and Google LLC. Pilot 100 — not Apple or Google — is solely responsible for the App, its content, and any claims arising from the User's use of the App. Apple and Google are third-party beneficiaries of these GTC with respect to the App.

XI. Acceptable Use Policy

The website pilot100atpl.com and all its content — including questions, explanations, images, study materials, software, design, and branding — belongs to the Seller or its licensors and is protected by intellectual property laws. The User may retrieve and display content from the website on screen for his/her personal, non-commercial study use only.

The User may not do any of the following without prior written permission:

• reproduce, modify, commercially exploit, redistribute, mass-download, reuse, repost, sell, publish, or otherwise circulate any of the content or system, or parts thereof;
• remove copyright notices or trademarks from any material;
• create a database by systematically downloading and storing content or parts thereof;
• use the content on any other website or networked computer environment;
• capture, screen-record, or photograph paid content for redistribution, resale, or sharing outside personal study use. Occasional personal screenshots for private notes are acceptable; systematic capture is not.

By accessing pilot100atpl.com, the User agrees not to:

• damage, modify, interfere with, or disrupt access to the website;
• make any commercial use of the website or its content;
• publish, post, distribute, or transmit defamatory, offensive, infringing, obscene, or otherwise unlawful material;
• upload harmful or malicious content;
• attempt to gain unauthorized access to the Service's systems or data;
• impersonate another person or entity;
• use the Service to develop a competing product.

Mobile App — Additional Rules

With respect to the Pilot 100 App, the User additionally may not:

• reverse engineer, decompile, disassemble, or attempt to derive the source code of the App;
• use a jailbroken (iOS) or rooted (Android) device to bypass the App's content protection or security measures;
• use any third-party tools, scripts, or modified versions of the App to access the Service;
• redistribute, sublicense, or resell the App or any part of it;
• use the App in any way that violates the Apple App Store Terms of Service or Google Play Developer Distribution Agreement.

Violations may result in warnings, rate-limiting, account suspension, or permanent termination of access. The Seller's rights to claim damages for violation of these provisions remain unaffected.

XII. Liabilities

The Service is provided "as is" and "as available". To the maximum extent permitted by applicable law, Pilot 100 shall not be liable for any indirect, incidental, special, or consequential damages arising from the User's use of the Service. The Seller's total liability for any claim shall not exceed the amount paid by the User for the Service in the 12 months preceding the claim.

Nothing in these GTC limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence (grobe Fahrlässigkeit); or (d) any other liability that cannot be excluded or limited under applicable law, including mandatory German consumer protection law (§§ 305 et seq. BGB).

Pilot 100 is a supplementary study tool. It is not a substitute for approved ATPL training programs, official study materials, or instruction from certified flight training organizations. The User shall always follow his/her national aviation authority's guidelines and approved training syllabus.

If the User believes they have found incorrectly presented data, they are encouraged to notify the Seller at support@pilot100atpl.com and the issue will be addressed promptly.

XIII. Linked Sites and Third-Party Services

Certain links on the website may lead to third-party websites over which the Seller has no control. The Seller disclaims any liability for any consequences of the User's use of such links or material.

The Seller uses the following third-party services that may process the User's data:

• Firebase (Google) — Authentication and user identity management;
• Stripe — Payment processing (PCI-DSS compliant);
• Amazon Web Services (AWS) — Hosting, storage (S3), and content delivery (CloudFront), with data residency in EU regions;
• Nodemailer — Transactional email delivery.

Each third-party provider operates under its own privacy policy and applicable data processing agreements. Further details are provided in our Privacy Policy.

XIV. Termination

The Seller is entitled to terminate the User's access without prior notice where:

• there is a regulatory or statutory change limiting the Seller's ability to provide the Service;
• the User is in material breach of these GTC and, where the breach is capable of remedy, has failed to remedy it within 48 hours of written notice;
• the User engages in fraudulent or intentionally abusive activity.

The User may delete his/her account at any time from account settings. Upon deletion, the User's data will be handled in accordance with our Privacy Policy.

XV. Organizations / Learning Management System

Where Pilot 100 makes Organization / Learning Management System (LMS) functionality available, any organization using the Pilot 100 system may upload its own study material or question bank into the system. Such material is visible only to users assigned under the respective organization account. The Seller does not claim ownership rights over such uploaded material, nor is it responsible for its content in terms of copyright. The organization is fully responsible for ensuring that uploaded material does not infringe any third-party intellectual property rights.

The Seller stores test results and study plans of students for at least seven (7) years. In case of termination of cooperation, the Seller shall provide the organization with access to the results of its students for the following three (3) years. Where an individual student exercises a valid right to erasure under Article 17 GDPR, the Seller shall irreversibly anonymize the relevant student records. Anonymized aggregate data may continue to be retained for statistical and administrative purposes.

An organization that purchases access from the Seller is authorized to publicly offer and resell such access only in the subscription lengths available to regular (end) customers.

XVI. Modifications to Terms

The Seller may update these Terms from time to time. The Seller will notify the User of any material changes via email and/or in-app notification at least 14 days before the changes take effect. Material changes require the User's affirmative acceptance before taking effect with respect to that User. Continued use of the Service after the effective date of non-material changes constitutes acceptance of those changes. If the User does not accept material changes, he/she may terminate the contract and will be entitled to a pro-rata refund of any prepaid subscription fees.

XVII. Dispute Resolution and ODR

Online Dispute Resolution (ODR). The European Commission provides an Online Dispute Resolution platform for consumers, accessible at: http://ec.europa.eu/consumers/odr/. The Seller's email address for ODR purposes is: support@pilot100atpl.com.

Alternative Dispute Resolution (ADR). Pursuant to §36 of the German Verbraucherstreitbeilegungsgesetz (VSBG), the Seller informs the Buyer that the Seller is neither obligated nor willing to participate in alternative dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle). This does not affect the Buyer's statutory rights.

XVIII. Closing Provisions

These GTC are governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding its conflict-of-law provisions. All disputes arising from or in connection with the contract between the Seller and the Buyer shall be decided by the competent courts of Bremen, Germany.

Consumer rights savings clause. If the Buyer is a consumer habitually resident in another EU/EEA member state, the foregoing choice of law and jurisdiction does not deprive the Buyer of the protection afforded by mandatory provisions of the law of the country of the Buyer's habitual residence (pursuant to Article 6 of Regulation (EC) No 593/2008 (Rome I) and Article 18 of Regulation (EU) No 1215/2012 (Brussels Ia)). In such cases, the Buyer may also bring proceedings before the courts of his/her country of habitual residence.

These General Terms and Conditions are valid and effective as of the date of their publication on pilot100atpl.com.

Contact

Operator

M2A Facility Management GmbH (trade name: Pilot 100)

Address

Bürgermeister-Smidt-Str. 116, 28195 Bremen, Germany

Register

Registergericht Bremen · HRB 40419 · USt-ID: DE 369257816

Support

support@pilot100atpl.com

Website

pilot100atpl.com

See also our Impressum and Privacy Policy.